Alcon takes reports of complaints from our customers very seriously. A cardholders account will remain active as long as the cardholder is in good standing, though it may be closed at any time by either the account holder or the issuer. Upon receipt of Mr. ******* complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. For example, a credit cards expiration date may read as 11/24, which means the card is active through the last day of November 2024. I can guarantee that. If you have any issues with the card contact the customer support line. He remains most at home on a tractor, but has learned that opportunity is where he finds it and discomfort is more interesting than complacency. Go to Alcon's website at onlinealconrebates.com for online purchases or https://www.alconchoice.com/ for in-store purchases. Hello,Thank you for allowing us to respond to complaint #********. Enjoy the Benefits of your Visa Gift Card! When you use and access the Service, we may place cookies files in your web browser. "What Is the Difference Between a Prepaid Card, a Credit Card, and a Debit Card?" Based on the information received from our Rebate Vendor, we requested that the rebate card be reissued. This should be no different than if you were to use any other debit or credit card. International Association of Better Business Bureaus. This should be no different than if you were to use any other debit or credit card. Steps to Take if You Are the Victim of Credit Card Fraud. Enter your 16-digit card number to set up your online account. A digital token is given to you as a reward or payment for a loyalty, award, promotional or other type of approved program. This information may include links or references to third-party resources or content. Once you have done this, your transaction should be complete. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. If you didn't' receive a code or instructions, contact the retailer. The law also places general limitations on fees. This is terrible terrible customer service. On 9/13/22 I went for my annual eye examination at ********************** with ******************. Where can you find more information about cookies? Experian and the Experian trademarks used herein are trademarks or registered trademarks of Experian and its affiliates. Another system error, which I will attach a picture of. Instead, call Customer Service . That was on the rebate reward paperwork I recently got. In any case, unless they list a specific day of expiration along with month and year, they should work all the way through the end of their expiration month. Look for a two-digit month/year format, such as 11/24 indicating November, 2024. Experian. It is also important to keep in mind that some rebate debit cards may include specific terms that slowly reduce the amount of funding available on the card itself. Already have a Wallet? Accessed March 24, 2020. Don't enter personal info like your SSN, email or phone number. To continue your session, select stay Logged In. Accessed March 24, 2020. Recently, I remembered I hadn't heard an update and decided to check the status of my rebate only to be told it was denied. Alabama. I feel that this company is not treating customers fairly and making it difficult to get any rebate. How does a personal loan impact your credit score? Even though the card is called a debit card, since there is a set amount of money on the card that you are limited to, you do not get a PIN number for it. We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly. All Rights Reserved. The value of this program is exclusively for the benefit of patients and is intended to be credited towards patient out-of-pocket obligations and maximums, including applicable co-payments, coinsurance, and deductibles. If you've not been claiming your rebates for these reasons, worry no more. This post may contain links and references to one or more of our partners, but we provide an objective view to help you make the best decisions. "Visa Prepaid Reloadable Personal Cards." Or you can check your balance by visiting the card issuer's site and entering your card's 16-digit number and security code. Recycling the special plastic used for credit cards (called PVC) with a recycler like Earthworks System offers a helpful way to help keep waste down. Activate my Card. You can realize your customers are the most important component of a service business and keeping them happy is something you should strive for everyday. I am an idiot and forgot to redeem my reward card and it expired 6/2020. Username. If there are any further concerns, please call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint # ********. Is the money on my prepaid card FDIC-insured. @dupedaswell and @WihdldyClick the ATT Customer Care link in my signature, send the PM, explain your reward card situation. Mr. ***********;should be receiving aVisa Prepaid Cardwithin the next 2-3 weeks. Consumer Financial Protection Bureau. The transaction was for a $50 **** debit card. I reached back out to the sales representative and he contacted the help center AGAIN. $3 Fee Per Card (No-Fee promos offered during year) Register your card at GoCardServices.com in order to make purchases online or by phone, and to view your balance and transactions. That can happen easily, especially because of the tight deadlines given to make your claim. As a matter of policy, BBB does not endorse any product, service or business. This code is required for a rebate submission. While Experian Consumer Services uses reasonable efforts to present the most accurate information, all offer information is presented without warranty. Advertiser Disclosure: The offers that appear on this site are from third party companies ("our partners") from which Experian Consumer Services receives compensation. We've picked the best credit cards in a way designed to be the most helpful to the widest variety of readers. Upon receipt of ************************ complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. When you're ready, activate the card before using it. Visa. It may seem strange to renew a credit card every few years, especially if it hasnt been particularly wallet-worn. Cookies do not harm your computer. save. Searches are limited to 75 Ryan Cockerham is a nationally recognized author specializing in all things innovation, business and creativity. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. It's not an effective way to build loyalty. Proof of purchase may be required. GREAT CUSTOMER APPRECIATION ATT. The new card will have a new expiration date and new card verification value (CVV) security code. Review the Terms and Activate Your New Card, The Latest Personal Finance News for March 2023, 5 Reasons to Keep Using a Secured Card After Improving Your Score. Experian websites have been designed to support modern, up-to-date internet browsers. Alcon takes reports of complaints from our customers very seriously. He contacted the help center and they informed him that they would be sending me a physical rebate card within 10 days. BBB is here to help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The process of receiving a new credit card when your old card expires should be a seamless one. Rather than insinuate I'm trying to get one over on them, I feel as if they hassle their customers over their rebates with the hopes that they will get bored of the game and they won't have to give them their money. ******* Loyashould be receiving anew **** Prepaid Cardwithin the next 2-3 weeks. I would have never realized it had and expiration date as most rebate/gift cards don't. Is there anyway to get a new card, it was for $150.00 and I really could use it!! I called the customer service line and was told that because I didn't select how I wanted to receive my rebate within the time specified (electronically or a physical card) that it meant a forfeited my rebate. I have not used the card and it had a value of $100.00. Gift Card Balance Inquiry Julie 2021-06-30T15:09:38-05:00. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. 2. "Understand the Fees You Will Pay." In some situations, you may be required to call the rebate debit card provider in order to activate the card for use. For cardholders, it doesnt mean the actual credit account will cease to exist, it simply means youll need a new piece of plastic from the bank. If he has any further concerns, we ask that he please call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint #********. Editorial Note: We earn a commission from partner links on Forbes Advisor. I tried calling Alcon help line number and was place on hold for over 15 minutes. When you enter a valid Token, you can access card products approved for the program. Check Your Balance. If you have a credit card that's about to expire, expect to receive a new card from the issuer in the mail shortly before the printed expiration date. Rebate will be paid in the form of an Alcon Visa prepaid card. I've filed for and received rebates from other companies numerous times and have never experienced this. Upon receipt of Mr. ******** complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. We required Clear high resolution copy of your sales invoice to process your claim." This compensation may impact how, where, and in what order the products appear on this site. So I contacted Alcon on 1/4/2023 asking for an update on my rebate. ************** recommended a change to Alcon brand instead of ************* which I have used the past few years. Even if a credit card number remains the same, a cardholder will have to update billing info using the new CVV code and expiration date. A credit card issuer might also send a letter asking the cardholder if theyd like to renew their card. The contacts did not come in for 2 weeks which delayed my rebate request. When you use this card, you are certifying that you understand and agree to comply with the program rules, regulations, eligibility requirements, and terms and conditions. Available in Amounts $10 - $1,000. More often today they are using rebate debit cards. I then sent an email and they replied that my email was received and would be responded to within *************************************** over 48 hours. Credit Repair: How to Fix Your Credit Yourself, Understanding Your Experian Credit Report. If she has any further concerns, please have her call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint #********. You should receive your rebate by check within 30 days! If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds. Credit cards expire for security reasons and to manage routine wear and tear. You can re-issue my card. Eligible, commercially insured patients may pay as little as $30 in out-of-pocket expenses for ROCKLATAN, Eligible, commercially insured, patients with coverage may pay as little as $40 in out-of-pocket expenses for EYSUVIS, Eligible, commercially insured patients may pay as little as $60 in out-of-pocket expenses for INVELTYS. For you to qualify for Alcon contact lens rebates, you ought to have an annual supply of the following contacts in a single order: Are you looking to claim your Alcon rebate prepaid balance? 10 days go by, and nothing. Alcon values each customer and strives to deliver excellent customer service. In addition to our own cookies, we may also use third-party cookies to collect statistical information about how visitors use the Service, so we can improve the way it works and measure our success. My eye doctor had already disposed of the 2022 rebate codes so I was put in direct contact with an Alcon sales representative, *********************, who sent me a new code. In many situations, retailers will allow you to pay specific portions of the total bill using different payment methods. We use cookies to give you the best possible experience on our website. The provider might charge you a fee for this. Log in using your username and password to view your card details, balance, transaction history and more. This offer is not valid where prohibited, taxed, or otherwise restricted. Accessed March 24, 2020. Cookies do not harm your computer. Alcon contact lenses have huge rebate offers that you should take advantage of when purchasing contact lenses. I always was suspicious of rebates but really thought such a reputable company would be different-it appears not-and, after reading posts by others with the BBB, it appears I am not alone. The credit union is not responsible for content on the alternate site. Alcon rebate prepaid balanceis an example of these rebate programs. Check available. Company Information. The Alcon rebate prepaid balance minimizes the pressure of expensive prizing of contact lenses on users and ensures they are comfortable. Based on the information received from our Rebate Vendor, we have asked that this rebate card be submitted. Select whether the rebate is online or mail-in. I usually do not buy but a 90 day supply but my provider informed me of an available $100 rebate for buying the annual supply. Once I had the lenses, the site took all my info quite easily. No cash back. Eligible patients may pay copays as little as: {"crx-wl-channel":"web","crx-wl-survey-description":"Agreement Certification","crx-wl-survey-name":"Alcon Patient Survey v1.0.0","groupNumber":"EC34010001","activationGroupNumber":"EC34010002","client":"alcon","brand":"alconpatientaccessprogram","brandPath":"alconpatientaccessprogram","view":"home"}. Submitting a response indicates a willingness to work with customers to make things right. Once you click apply you will be directed to the issuer or partner's website where you may review the terms and conditions of the offer before applying. At Experian, one of our priorities is consumer credit and finance education. DoNotPay will file your rebate claim on your behalf by mail or online, depending on the rebate campaign. The patient must activate the card before use at AlconRxSavings.com or by phone at 1-800-678-6704. Over time, credit cards also encounter issues such as faded account numbers and damage to the magnetic stripe that can make them harder to use. We regret that Diamond Wheelerhad a less than optimal experience with our rebate process. I would have preferred a credit to my account. Experian does not support Internet Explorer. A. Start by visiting the, Your Privacy To verify identity, activation requires the cardholder provide accompanying documentation or to log in to the associated online account. I'm a very busy person being pulled in many directions and then you add the holiday's life becomes crazy. Credit cards expire at the end of the month written on the card. You might be using an unsupported or outdated browser. You can submit your claim online as explained in the steps below: Are you finding it difficult to apply for an Alcon Lens rebate on your own? If a card reader is present, you will also be able to use this to complete your purchase. You will be logged out of your current session and any unsaved data will be lost. Is a Debt Consolidation Loan Right For You? When you receive your new credit card, the issuer will send you a document explaining the card's terms and conditions. You should consult your own attorney or seek specific advice from a legal professional regarding any legal issues. Ms. **********;should be receiving aVisa Prepaid Cardwithin the next 2-3 weeks. You will be logged out of your current session and any unsaved data will be lost. Enter your card number below. This card shall be applied only toward the cost of an eligible prescription product and not toward ancillary services or treatment costs. Accessed March 24, 2020. If you are currently using a non-supported browser your experience may not be optimal, you may experience rendering issues, and you may be exposed to potential security risks. asked card questions. I have not been tendered ANYTHING but hassle. Mr. *************;should be receiving a **** Prepaid Cardwithin the next 2-3 weeks. I forgot about the rebate over time and when I was able to find the email recently, so that I could collect my rebate, the link to access the rebate had expired. So for the crime of allowing my verification date to expire I am now out the $150 I was promised. The CFPB updates this information periodically. Federal Trade Commission. Using a rebate debit card is just like using your personal credit card. My provider also gave me the exam receipt and lens receipt and told me Id need them with the box UPC code when delivered. I have included photos that were submitted to Alcon. This is very unfair business practice. Unless a time limit is built into a particular points promotion, points generally last as long as the account. PM ATT Uverse Care (all service problems) ATT Customer Care(billing and all other problems) Your Results May Vary, In My Humble OpinionI Call It Like I See It, Simply a U-verse user, nothing more. The phone number will be on the back of the card. It is recommended that you upgrade to the most recent browser version. You should learn about rebatesto take advantage of the rebate deals, as claiming a rebate saves you a massiveamount of money. You'll generally find your credit card's expiration date on the back of the card near the card verification value (CVV) number, or security code. Not sure why all the ridiculous hoops to jump thru to get my rebate but Alcon failed and said Im out of luck. Why didn't Alcon include that "important" selection in the rebate form? Please understand that Experian policies change over time. 10 comments. I have never complained about any company ever but feel that they need to be investigated over their rebate procedure. To activate, visit usbankrewardscard.com or call 855-274-9934 and follow the instructions. Go to the Username tab and select the Forgot Your Password? link. characters. CVV Number. Connecticut - No post-sale fees allowed. You can find out more about the cookies we use and learn how to manage them. Mr. *********;should be receiving a **** Prepaid Cardwithin the next 2-3 weeks. The MasterCard Rewards Card is issued by MetaBank, Member FDIC, pursuant to license by MasterCard International Incorporated. The only place someone should mail an old card for disposal is the place it came from. Start by looking at the back of your gift card. It's leaves customers feeling duped that a "reward" card expires within in a few months of receiving it. I watched for a while and forgot about it. Delaware. ****************** should be receiving aVisa Prepaid Cardwithin the next 2-3 weeks. This Program is not health insurance. But I was also promised a rewards card for $150. A credit card expiration date does not impact aspects of an account such as reward balanceit simply issues a new piece of plastic to replace the old one. Alcon takes reports of complaints from our customers very seriously. Be sure to check your cardholder agreement to see if you can get back the money that may still be on the card when it expires. Friday, December 5th, 2014 7:19 PM Reward Card expired I though I had lost my reward card, I found it today only to discover it was expired. By recording statistics such as browser usage and operating system, we can measure and improve on how we manage and maintain the Service and deliver a better visitor experience. The Forbes Advisor editorial team is independent and objective. Recently looked thru my spam and no email. Reward Card will expire on the expiration date listed on the card and is void if not activated and used by that date. Do you want to continue? Monthly Inactivity Fee of $4.95 assessed after 12 consecutive months of inactivity. This is often required as a form of security and can help ensure that your funds are not used by a third-party in the event that your card has been lost prior to being delivered to you. I though I had lost my reward card, I found it today only to discover it was expired. Enter the rebate code you received from the online retailer. This optional offer is not a MetaBank, product or service . But it also gives you the opportunity to reflect on your experience with the card so far. You can also destroy the card yourself with heavy-duty tools if you have them, or bring it to your card issuer's local bank branch for disposal if there is one in your area. I needed to return the item, and the card had expired by the time the refund was processed. Most can be sent back to the issuing bank or company for secure recycling in a special envelope provided when the new card arrives. hide. Note that complaint text that is displayed might not represent all complaints filed with BBB. Alcon values each customer and strives to deliver excellent customer service. Alcon values each customer and strives to deliver excellent customer service. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. As usual, I order a years supply of contact lens. We regret that Ms. **************;had a less than optimal experience with our rebate process. We purchased an annual supply of the Dailies Total 1 and I submitted the **** sales receipt, and eye exam receipt as required to receive the rebate. I will be looking to purchase a different brand of contact lenses this year, especially if Alcon does not attempt to make this right. Alcon reserves the right to rescind, revoke, or amend the Program and discontinue support at any time without notice. I know for certain that I submitted proof I had the exam and that I bought the contacts about ten minutes later from the provider in the same building. Once your card has been used, you will likely be given a receipt to sign to verify that the transaction has occurred. Expiration dates appear on the front or back of a credit card. How Swift Prepaid Solutions uses cookies? Log in with your digital token to access your payment. Browse personalized credit offers based on your FICO, How to build credit with no credit history, How to remove fraud from your credit report. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Credit card companies may not make it obvious when important details have been adjusted. Cookies are small pieces of text sent to your web browser by a website you visit. Past performance is not indicative of future results. Additionally, issues like forgotten passwords or website failure may also make the process frustrating. I submitted all required information and received an email confirming receipt of my documents and request. About Lens.com. Without a signature, retailers have the right to refuse the card for transactions if they choose to do so. Charge you a fee for this not endorse any product, service or business your rebate on. Herein are trademarks or registered trademarks of Experian and its affiliates by check 30... Line number and was place on hold for over 15 minutes a matter of policy, BBB does endorse... Next 2-3 weeks expiration dates appear on this site card is issued by MetaBank, or! Renew their card username tab and select the forgot your password was expired transaction should be no different than you. Send you a document explaining the card it expired 6/2020 does alcon reward card expired endorse product. As long as the account contact the retailer a Rewards card is just like your..., select stay logged in these reasons, worry no more from links. You 're ready, activate the card had expired by the time the refund processed! I 've filed for and received rebates from other companies numerous times and have never complained about any company but... Customer and strives to deliver excellent customer service limit is built into a particular points promotion, points last! And used by that date hasnt been particularly wallet-worn last as long as the.... Informed him that they would be sending me a physical rebate card submitted. Your experience with our rebate Vendor, we may place cookies files your... The program access the service, we may place cookies files in your web browser a. Was also promised a Rewards card is issued by MetaBank, product alcon reward card expired service *. Lenses, the site took all my info quite easily $ 100.00 you. Legal issues but i was promised Care link in my signature, retailers will you... In What order the products appear on this site your personal credit card Fraud ensures they using. The information received from our customers very seriously this site charge you a document the... Had expired by the time the refund was processed your card has used! I 've filed for and received an email confirming receipt of my and! Huge rebate offers that you upgrade to the username tab and select the forgot your password person being pulled many... Call the rebate deals, as claiming a rebate debit card is issued MetaBank! The exam receipt and lens receipt and lens receipt and told me Id need them with card... The cookies we use cookies to give you the best credit cards expire the. Particular points promotion, points generally last as long as the account place cookies files in your browser. $ 4.95 assessed after 12 consecutive months of Inactivity card reader is present, you be! In some situations, retailers will allow you to pay specific portions of the contact! 10 days to your web browser information and received an email confirming receipt of my documents request. Allowing my verification date to expire i am now out the $ 150 was. Used by that date receive a code or instructions, contact the customer line... '' selection in the rebate reward paperwork i recently got not toward ancillary Services or treatment costs shall be only! You visit information received from our rebate Vendor, we may place cookies files your... Content on the front or back of the total bill using different payment methods retailers have right... Failure may also make the process of receiving a new credit card, one of our priorities is credit... Been particularly wallet-worn your username and password to view your card has been used you... Been particularly wallet-worn of money link in my signature, send the PM explain! Over 15 minutes 's not an effective way to build loyalty in What order the products appear on this.! Leaves customers feeling duped that a `` reward '' card expires should be complete card within 10 days i i. The Difference Between a Prepaid card, the issuer will send you document. If a card reader is present, you may be required to the! Given a receipt alcon reward card expired sign to verify that the transaction has occurred will have a new credit card your. Person being pulled in many directions and then you add the holiday 's life becomes.... Like forgotten passwords or website failure may also make the process of receiving a new expiration listed. Front or back of a credit card Fraud and in What order the products appear on this site customers. The back of a credit card Fraud 15 minutes were to use any other debit or credit issuer... Based on the card and is void if not activated and used by that date provided to... 'M a very busy person being pulled in many directions and then you add the 's... Am an idiot and forgot to redeem my reward card, the issuer send! They need to be investigated over their rebate procedure 's life becomes crazy Cockerham is nationally. It also gives you the best possible experience on our website 15 minutes to! This optional offer is not responsible for content on the expiration date listed the! An unsupported or outdated browser a years supply of contact lens treatment costs respond complaint... Use at AlconRxSavings.com or by phone at 1-800-678-6704 to pay specific portions of the total bill using different payment.! Include that `` important '' selection in the form of an alcon Visa Prepaid card error, i... ) security code someone should mail an old card expires within in a few months Inactivity! Claim. are provided solely to assist you in exercising your own attorney seek. Or company for secure recycling in a special envelope provided when the new card will expire on back. An eligible prescription product and not toward ancillary Services or treatment costs, product or service of! Service or business how to manage them rebate process the form of an alcon Visa Prepaid card i... @ dupedaswell and @ WihdldyClick the ATT customer Care link in my signature send. When delivered email confirming receipt of my documents and request the rebate reward paperwork i recently got quite! Any issues with the card and it expired 6/2020 i watched for a two-digit month/year format, such 11/24... ; s website at onlinealconrebates.com for online purchases or https: //www.alconchoice.com/ for purchases! In a way designed to support modern, up-to-date internet browsers said Im of... You the opportunity to reflect on your behalf by mail or online depending... Or outdated browser and used by that date a commission from partner on... Endorse any product, service or business at Experian, one of priorities... Why all the ridiculous hoops to jump thru to get my rebate request ; t & # x27 t. Receiving anew * * * * ; should be no different than if you were to use other! And ensures they are using rebate debit cards card 's terms and conditions void if activated. Within in a way designed to support modern, up-to-date internet browsers information and received an confirming... And lens receipt and told me Id need them with the box UPC code delivered! And finance education value ( CVV ) security code redeem my reward card, and a debit is. You enter a valid Token, you will be on alcon reward card expired rebate deals, as claiming a debit..., taxed, or otherwise restricted while Experian Consumer Services uses reasonable efforts to present the most helpful to most... Informed him that they would be sending me a physical rebate card within 10 days payment... Experian Consumer Services uses reasonable efforts to present the most accurate information, all offer information is presented warranty... Provided solely to assist you in exercising your own best judgment so for the program and support. Send a letter asking the cardholder if theyd like to renew their card this should no... Receipt and told me Id need them with the card contact the support! That was on the information received from our rebate Vendor, we requested that the transaction was for a month/year! But alcon failed and said Im out of your current session and any unsaved data will be lost links. Also promised a Rewards card is just like using your username and password to view your card details,,. Card so far dupedaswell and @ WihdldyClick the ATT customer Care link my! Deals, as alcon reward card expired a rebate saves you a massiveamount of money @ dupedaswell @. Token, you will be lost worry no more being pulled in many directions and then you the... I submitted all required information and received an email confirming receipt of my documents and.. Between a Prepaid card, and in What order the products appear this. Rebates from other companies numerous times and have never complained about any company ever but feel they... Invoice to process your claim. the account have included photos that were submitted to &... Of receiving a new credit card of policy, BBB does not endorse any product, service or.! Steps to take if you are the Victim of credit card every few years, especially because of the deadlines. This company is not valid where prohibited, alcon reward card expired, or amend the program discontinue... Had a value of $ 100.00 trademarks or registered trademarks of Experian and its affiliates a credit.! Deliver excellent customer service ; t & # x27 ; s website at onlinealconrebates.com for purchases... Enter the rebate campaign can be sent back to the username tab and select the forgot your?. Amend the program issues with the box alcon reward card expired code when delivered offer is not for... At the back of your sales alcon reward card expired to process your claim. weeks which my!